Frequently Asked Questions
Here you’ll find answers to some of our most frequently asked questions. Have another question? Our virtual assistant can help answer nearly any question related to our platform.
Billing and Payments
How do I change or upgrade service plans?
To modify your service plan, log in to Congregate Admin as a Super Administrator and click on the “Church Account” icon in the header bar. Then click “Modify Services” in the services panel.
How do I cancel or close my account?
To close or cancel your account, the account holder must contact us directly via email at [email protected] requesting the account closure.
How do I change my payment method or update my payment account on-file?
To modify your service plan, log in to Congregate Admin as a Super Administrator and click on the “Church Account” icon in the header bar. Then click “Change Method” or “Update” in the payment information panel.
Where are your billing terms and policies?
You can find our billing policies at congregateonline.com/billing-policies/
Church Account
How do I change, add, or remove points of contact on my account?
To modify your account’s authorized points of contact, log in to Congregate Admin as a Super Administrator and click on the “Church Account” icon in the header bar. Then update the main, billing, and/or technical contacts in the “authorized points of contact” panel.
How do I know what service plan and features are associated with my account?
To view your current service plan, log in to Congregate Admin as a Super Administrator and click on the “Church Account” icon in the header bar. Then view the services panel.
How do I set up an email account or forwarder?
To configure your Congregate-hosted email services, log in to Congregate Admin as a Super Administrator and click on “Email” in the “Configuration” menu.
Why are some of my emails not being delivered?
Unless you receive an error notification during the sending process, your message has been successfully sent. If a recipient reports they have not received your email, you may wish to check their address against the sent logs or blocklist. A message may not be delivered if an email provider believes it contains spam. Unfortunately, Congregate has no control over what messages are deemed as spam by any email provider.
Platform
Do you offer an API?
Congregate does not offer a public API at this time. However, we hope to offer an API in the future.
Do you offer live streaming or online giving?
Congregate is not a live stream or online giving provider. However, you can easily integrate live streams and giving forms to your website. Each streaming/giving provider would provide instructions and HTML code for linking to or embedding the live stream or donation form on your Congregate site.
Website
Why are my changes not showing after I update my website?
Make sure to refresh your browser. If the updated content is still not showing, clear your browser’s cache. Browsers store data to decrease load time and your browser’s cache may need to be cleared.
Can I track visitors on my website via Google Analytics?
Yes! Sign up for a free Google Analytics account and configure it for your website. Inside of Congregate Admin, you’ll add the Google Analytics ID they provide on your settings page. After this code has been added to your site, you can go to the Google Analytics website to view your stats, visitors, page views, etc. Note: only public pages and content are tracked.
Congregate also tracks public visitors to your site along with the top ten sermons, articles, and blog posts from the past 90 days and displays this information on your dashboard. While Google Analytics will provide a more comprehensive look into your visitors and their behavior, the dashboard offers a quick way to see the most popular public content on your website.
Can I add an event registration form, contact form, survey, etc. to my website?
Using the Forms module, you can create public or member-only forms, with full customization. You can also embed third-party forms (such as JotForm, WuFoo, etc.) by pasting their provided HTML embed code.
How do I add a link to a PDF or other document on a web page?
To upload and add a link to a PDF (or other document type) to a webpage, highlight the text you wish to link and then click the “link to file” button in the editor toolbar. Browse the server to select a file or upload a file. Save your selection, and your text will be linked. To link to a file hosted outside of Congregate, simply copy its URL, highlight your link text, and then choose the regular “link” button in the editor toolbar. Paste the URL and save your changes.
How do I add a Google Map, Facebook box, or YouTube video on a web page?
To add a Google Map or video to a page, simply select the Video or Map block in the Page Designer and paste the link to your video or map. To add any content from a third-party that offers an “embed code” or “iframe code” (such as Facebook), use the HTML block in the Page Designer and paste the provided code.
How do I create a page that only displays certain sermons or articles?
Within sermons and articles, you can create multiple types and topics. Each type and topic can be displayed on its own page. Assign your media to a type and articles to a topic. Then, create a page for your specific content inside the Pages module and use the “assign module” option to pair the specific type or topic to that page.
How do I custom design my site's appearance?
Start in the Appearance module, on the Themes tab. Any theme marked Page Designer is yours to customize: select it and you’ll see the four parts that make up your site: Site Header, Site Footer, Interior Page Template, and Homepage. Click Edit in Page Designer on any part to rebuild it with the same drag-and-drop blocks you use for pages. Changes are saved inside that theme, so you can try another theme and come back to find your work as you left it. Colors and fonts come from the theme’s color schemes, or choose Custom Colors to set your own. The DIY Theme tab lets you build all four parts from scratch instead.