Since Congregate allows for unlimited email sending and due to the vast amount of emails sent throughout the platform, we do not log and display every email message sent; only paid text and voice messages are shown in your logs. Congregate does not place tracking pixels on emails (to protect user privacy) and there is no way for Congregate to know the status (e.g., being opened, read, or delivered) of any email message after it leaves our server. Your email messages are assumed delivered unless they are blocked by the receiving email provider or end up in a user’s spam/junk mail folder. Unlike email messages, cellular networks are able to provide us with the actual status of each message and it is displayed in your logs.
You can view your usage and detailed logs for both sent text and voice messages. Text and voice messages are premium features and must be added/enabled on your account.
Viewing Text Message Logs
Click “Usage” under Communication > Text Message Logs inside of Congregate Admin. The default view will display your usage and number of text messages sent for each month.
To view details of each individual text message, select “Detailed” from the filter menu. This view will display the status of each message sent, the number of message segments that were required to send it, metadata (including who sent the message), and any applicable errors.
Viewing Voice Message Logs
Click “Usage” under Communication > Voice Message Logs inside of Congregate Admin. The default view will display your usage and number of voice messages sent for each month.
To view details of each individual voice message, select “Detailed” from the filter menu. This view will display the status of each message sent, the number of message segments that were required to send it, metadata (including who sent the message), and any applicable errors.