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Configuring Your Domain Name

Estimated reading time: 3 min
Clients must use the single domain name provided to us at sign up for your Congregate website. If for some reason you need to replace your domain name with us, you must contact our team in order to replace/activate the new domain name.

Your domain name is completely owned and managed by you, our client. Everything related to your domain name, management, and configuration takes place with your domain name registrar and not with Congregate. Your domain name registrar is the company you purchased your domain through and to whom you pay its renewals (e.g., GoDaddy or Network Solutions). Domain names cannot be transferred to Congregate and Congregate is not a domain name registrar.

DNS vs. IP Address Changes

To point your domain name to Congregate and launch your website, you need to determine which is better for your particular setup: changing your domain name’s DNS or its IP address.

    • If you are using Congregate for your website, email, and any other web-related services, you’ll want to modify your DNS.
    • If you are using a third-party email service (e.g., Microsoft- or Google-powered email) or other third-party services, you’ll want to modify the IP address of your A-record.
    • If you wish to add or manage any custom CNAME, TXT, MX records, etc., you’ll want to modify the IP address of your A-record.

Only update your DNS or your IP address. Do not update both. Please contact your domain name registrar if you need help determining which change is best for your particular setup.

Custom Records Require Your Own DNS Management
Congregate offers free DNS management for clients who do not utilize any third-party services or custom records in conjunction with their domain name. If you need to add any custom CNAME records, TXT records, MX records, etc., you’ll need to manage your own DNS so you can add and manage those records directly. Your domain name provider should offer free DNS management.

Configuring Your DNS

    1. If you have confirmed changing your DNS is the best course of action based on the information above, you’ll need to login to your domain name registrar’s website/your domain name control panel to replace the DNS on your domain name. If you are unfamiliar with this process, contact your domain registrar to assist with your changes or to have them make the changes for you. Unfortunately, each registrar is different and we are not able to provide detailed instructions for such changes.
    2. There should be two different DNS records on your domain name. You will need to replace (not add) both servers with the following:
      For clients who registered for service on or after April 1, 2020:
      ns5.congregateclients.com, ns6.congregateclients.com
      For clients who registered for service between 2015 and 2020:
      ns3.congregateclients.com, ns4.congregateclients.com
      For clients who registered for service in or before 2014:
      ns1.congregateclients.com, ns2.congregateclients.com
    3. When the update is made, your domain name should only show the two servers listed above. If there are additional DNS records, please remove them.
    4. After the update is made, it can take several hours for your changes to propagate throughout the entire internet. This is normal behavior.
    5. The secure version of your website – utilizing “https://”, the lock/secure icon in your browser, and an SSL certificate – can take up to 24 hours to propagate throughout the entire internet. This is normal behavior. After propagation, your website will show as “secure” and utilize our free, included SSL certificate. Until then, your website may show as “insecure.”
    6. Use a website such as http://whois.icann.org to look up your domain name and confirm your DNS changes have been made. Remember your changes might take several hours to appear.

Configuring Your IP Address

    1. If you have confirmed changing the IP address of your A-record is the best course of action based on the information above, you’ll need to login to your domain name registrar’s website/your domain name control panel to replace the IP address of your A-record on your domain name. If you are unfamiliar with this process, contact your domain registrar to assist with your changes or to have them make the changes for you. Unfortunately, each registrar is different and we are not able to provide detailed instructions for such changes.
    2. There should be one IP address used for the A-record (sometimes known as the “www” record) on your domain name. You will need to replace it with the following:
      For clients who registered for service on or after April 1, 2020:
      209.59.180.19
      For clients who registered for service between 2015 and 2020:
      67.43.11.244
      For clients who registered for service in or before 2014:
      67.43.11.245
    3. When the update is made, your domain name should only show the new IP address for its A-record.
    4. After the update is made, it can take several hours for your changes to propagate throughout the entire internet. This is normal behavior.
    5. The secure version of your website – utilizing “https://”, the lock/secure icon in your browser, and an SSL certificate – can take up to 24 hours to propagate throughout the entire internet. This is normal behavior. After propagation, your website will show as “secure” and utilize our free, included SSL certificate. Until then, your website may show as “insecure.”
    6. Use a website such as http://whatsmydns.net to look up your domain name and confirm your A-record change has been made. Remember your changes might take several hours to appear.

Changing Domain Names

If for some reason you should need to replace or change your domain name, please contact our support team first. You can only have one primary domain name on your account and it must be added to our systems before it can be used in conjunction with our DNS and/or IP address.

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