Support

Billing policies

We try to keep billing simple. We aim to offer our clients the best possible product and service at an affordable price that will not change over time. With no contracts or commitments, you can feel confident in choosing Congregate for your church website and member management needs.

I. Service Agreements

There are no contracts or commitments with Congregate. Signing up for service requires a one-time, initial setup fee and a monthly service subscription. Service plans are billed month-to-month and can be changed or canceled at any time without penalty.

II. Price Lock Guarantee

As a Congregate client, if you keep your current monthly service plan active and in good standing, your price will never increase. While you can opt to change monthly service plans at any time, if you keep your current service plan you will continue to be billed at your current rate until you cancel or change plans. If you opt to change service plans, they will bill at their current rates. You cannot revert to your previous rate after changing service plans.

III. Service Plans and Premium Services

The Congregate platform requires an active monthly service plan. Please visit our website to view all of our current monthly service plans, prices, and options. In addition to the standard monthly service plans, you may opt to add premium services to your account. Please visit our website to view all of our premium service plans, prices, and options. You can modify both standard and premium monthly services at any time. There are no additional fees to change plans or services.

IV. Payment Methods

Congregate accepts payment in the form of credit card, debit card, electronic check (auto-debit), bank bill payment check, personal check, or money order. Payments must be made in US dollars. If opting for the electronic check (auto-debit), bank bill payment check, or personal check, your bank must be located within the United States. All charges will appear as “DP Media Group” (the provider of Congregate) or “Congregate” on your bank or credit card statement.

V. Transaction Fees

Congregate offers free electronic check (auto-debit) and credit or debit card payments. If the checking account connected to your electronic check (auto-debit) payment fails, has a zero balance, or is no longer active, a returned/bounced check fee of $25.00 may apply. To avoid this fee, always keep your bank account information up-to-date, notify us of any changes to your bank account, or arrange an alternative payment method.

VI. Invoices and Bills

In an effort to promote electronic and automatic payments, Congregate does NOT send monthly paper or email invoices of any kind. If you are paying via an automated method (electronic check (auto-debit), credit/debit card, or your bank’s bill payment service) you will see Congregate’s charges on your bank or credit card statement appearing as “DP Media Group” (the provider of Congregate) or “Congregate.” If you are using a manual payment method (credit/debit card, check, or money order) it is your responsibility to make on-time payments.

VII. Refunds

As a general rule, Congregate does not offer refunds. Congregate does not refund data migration, media transfer, design or other similar services. Once such services have been completed, there are no refunds offered. Congregate does not offer partial month refunds on any monthly service fees or premium services. Service plans are billed month-to-month and unless canceled before the first of the month, you will be charged for that month’s applicable fees.

Congregate only offers refunds to clients who cancel their account within the first 14 days. One-time setup fees can only be refunded within this time period; after 14 days, the one-time setup fee is non-refundable. Congregate only offers refunds for monthly service fees to clients who have pre-paid their monthly service fees and have chosen to change or cancel their account; a prorated refund for the unused month(s) will then be remitted. 

VIII. Recurring Charges

Recurring monthly service fees are charged and/or are due on the first of each month. If you wish to pre-pay annually, you can opt to make a payment equal in amount to twelve (12) months worth of service fees. There are no discounts for pre-payments. Any changes or cancellations to your account will be adjusted and/or prorated if you have a pre-payment balance.

IX. Late and Failed Payments

If your payment failed due to a change in bank accounts or credit/debit cards, we will contact you and request your account be updated within seven (7) days. If your payment is more than fourteen (14) days overdue, we will contact you to request payment on your account. If your payment is more than thirty (30) days overdue, a hold may be placed on your account and your website inaccessible until payment is made on your account.

X. Cancellations

You can cancel or modify your Congregate account at any time. Congregate offers a refund of the one-time setup fee  to clients who cancel their account within the first 14 days. One-time setup fees can only be refunded within this time period; after 14 days, the one-time setup fee is non-refundable. Recurring charges are billed on a month-to-month basis and upon the closure of your account, you will no longer be charged or invoiced for any future months. If you pre-paid annually and close your account before your pre-payment has reached a zero balance, a prorated refund for the unused month(s) will be remitted to you. To cancel your account, have the authorized point of contact on your church account contact our team via email requesting a cancelation.